Director of Change Lab & Architecture

Director of Change Lab & Architecture (permanent, full time) 


Salary: From £59,030 to £76,134 per annum (dependent on skills and experience)

Closing date: 18 October 2021

Interviews: Circa 29 October 2021

About us

The Scottish Courts and Tribunals Service is a non-ministerial department established by the Judiciary and Courts (Scotland) Act 2008. Our statutory function is to provide administrative support to the Scottish Courts, devolved Tribunals and the Office of the Public Guardian (OPG).

With over 1800 staff in Courts, Tribunals and business units based in some 50 locations across Scotland, we have an annual expenditure in excess of £150m.

An efficient and effective courts and tribunals system is one of the cornerstones of modern society.  It allows people to assert their rights if they have been infringed; to be reassured that allegations of crime will be pursued fairly and openly; and to seek the support of the system at key points throughout their lives, should the need arise. In any modern society the administration of justice must be trusted by the people and organisations depending on it. It will only keep that trust if it keeps pace with the times.

The Scottish Courts and Tribunals Service plays a key role in the administration of justice. We touch the lives of many people across Scotland administering justice the length and breadth of the country. We provide the environment in which justice is done – and seen to be done.

  • This Director role is multi-faceted and complex, requiring a broad range of digital capabilities with the experience to continually interface with strategic operational thinkers to address the ever changing needs of the organisation. The increasing reliance on focused development, delivery and management of services to enable transformational change needs is at the core of this position.  Our new delivery framework leverages the benefits of user –centric service design, repeatable and consistent delivery methods and industry best practice security and resilience.

    Working collaboratively with the CDi (Change and Digital Innovation) Senior Leadership Team and the Executive Sponsors for each LAB, the Director of LABs and Business Architecture will drive forward the SCTS change function.  Core to the role will be adherence to the SCTS LOAD framework and all internal governance.  Change management within SCTS relies on a systematic approach to dealing with the transition or transformation of the SCTS goals, business processes and high level understanding of the underpinning digital technologies. The purpose of the change management function is to implement strategies for effecting change, controlling change and helping people to adopt and then adapt to change.

    You will be a dynamic people leader with a track record in leading key strategic initiatives in either the Private or Public Sectors, with relevant experience and/or qualifications in agile development and/or programme management.

    You will bring an understanding of current and future digital landscapes, with experience of the commercial market in delivering business transformation. You will have a proven track record in aligning digital and operating model capabilities with business needs and business strategy.  This experience will extend to leading teams in the development of strategic and tactical roadmaps, underpinned with clear priorities, objectives and targeted value measures.  You will have a strong commercial acumen and negotiation ability, you will be comfortable in securing value for money and cementing long term strategic partnerships.

    The Scottish Courts and Tribunal Service is a value-led organisation which means our values; Respect, Service and Excellence are at the centre of everything we do. These values are embedded in our leadership roles and you will be expected to lead by example; living and demonstrating our values on a day by day basis. It’s important that SCTS employees are committed to our organisational values and behaviours.

Key capabilities

    • To maximise the value delivered across all of our areas of investment.
    • To gain a deep understanding of justice operating environment and reform agenda, advising on how we can better capture the business need, targeted value and order or priority.
    • To understand and articulate where opportunities exist to enhance business system and create value.
    • Influence and build the confidence of the judiciary, colleagues and justice partners to embrace change and be strong advocates of a digitally enhanced future Justice System.
    • To act as a credible change agent, instigating innovation in the way justice services are provided
    • Delivering both operational process enhancement and the underpinning technical capability in radically new ways, with a focus on disruptive innovation to drive transformational change.
    • Growing the capability and capacity to deliver modern services, including recruitment, skills enhancement and strategic supplier partnerships to create a flexible delivery models.

    • Work in partnership with the Head of Design and Digital Innovation to ensure design and delivery meet technical architecture and design standards authority
    • Drive forward the development and delivery of the continuous improvement roadmap that increases ability in managing complexity, while being flexible and extendable for future business needs.
    • Embedding Agile development methodology across the LABs, adopting the LOAD framework and the Scottish Approach to Service Design

    • Leading a team of four senior managers (LAB Leads), you will have overall responsibility for around 50 change professionals working within the LAB environments responsible for the development, delivery, embedding of change, realisation of targeted value and overall Business architecture.
    • Working closely with the key stakeholder groups across the Justice System
    • A working understanding of Business Architecture (strategic operating model) and operational process re-engineering.
    • Seek opportunities to:
      1. Radically redesign to achieve dramatic value improvements in user experience,
      2. risk reduction,
      3. improved security,
      4. Improved productivity and quality.
    • In Operational Process Reengineering, have the capability of starting with a blank sheet of paper and rethink existing processes on how to deliver real value.

If you are interested in this role

Potential applicants are invited to discuss the role and their interest with members of the senior team.  This conversation will not form part of the assessment process.  If you wish to discuss the role please e-mail and to arrange a discussion.

  • If you wish to apply for this role you will be required to submit:

    • A comprehensive CV (maximum two sides of A4) setting out your career experience, responsibilities and achievements; and,
    • A supporting statement of no longer than 1000 words detailing your suitability for the role and how you meet the key capabilities.

    Your CV and supporting statement will carry equal weighting and both will form part of the overall assessment process.

    Applicants will be assessed on how they meet all of the key capabilities at the following stages:-

    1. Sift (CV and Personal Statement submissions); and
    2. Assessment Day (comprising of a Presentation and Behavioural Style Interview).
    3. Note that Psychometric tests will be undertaken and Personality Questionnaires completed by those candidates invited to the Assessment Day.

    18 October 2021 (23:59Hrs).

    If you have a disability which you feel may affect your performance at any stage in the recruitment and selection process, please contact: to allow reasonable adjustments to be made to assist you.

  • We incorporate equality into our core objectives, making every effort to eliminate discrimination, create equal opportunities and develop good working relationships between different people. For equal opportunity monitoring purposes, applicants will therefore be required to complete an E&D questionnaire and this will be sent to them following receipt of their CV.

  • You will receive an acknowledgement of your application by email along with the request to complete the E&D monitoring form.

    Key stages and dates

    • Vacancy Closes for Applications: 18 October 2021. Time: 23:59Hrs
    • Sift: 20 October  2021
    • Psychometric assessments and personality questionnaire window: 21-26 October 2021
    • Informal discussion on the role, and your career aspirations: TBC
    • Assessment day (interview and presentation): Circa 29 October 2021

    *please note that dates can be subject to change.

    The Scottish Courts and Tribunals Service (SCTS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus), and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

    In order to facilitate this way of working, SCTS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry both audio and video.

  • Nationality Requirement

    This job is broadly open to the following groups:

    • UK nationals
    • Nationals of Commonwealth countries who have the right to work in the UK
    • Nationals of the Republic of Ireland
    • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
    • Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
    • Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
    • Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

    We strongly urge that EU nationals who may not have Settled or Pre-Settled Status make an application to ensure their continued eligibility to employment.

    Your offer and start date are conditional upon receipt of satisfactory health clearance, Disclosure Scotland checks (Standard), references and you having the legal right to work in the UK and work in the Civil Service for the purpose of this job. If any of these checks are considered unsatisfactory then the offer may be withdrawn. If you have already started work, your appointment may be terminated. This written offer supersedes any previous verbal or written agreement made between the parties.

    We cannot issue your personalised terms and conditions or start you until the above forms and pre-employment checks have been returned. Any delay in returning these forms to us may therefore result in your start date being deferred to a later date.

    By virtue of the Rehabilitation of Offenders Act 1974 (Exclusion and Exceptions) (Scotland) Order 2013 (as amended), the protections of the Rehabilitation of Offenders Act (1974) are disapplied to this appointment in the Scottish Courts and Tribunals Service. This permits us to ask applicants to disclose details of all unspent convictions, unspent cautions (from England, Wales and Northern Ireland) and spent convictions for an offence listed in Schedule A1 of the 2013 Order but only if: 15 years have not elapsed since the date of your conviction if you were aged 18 or over on that date; or 7 years and 6 months have not elapsed since the date of your conviction if you were under 18 on that date.  Any spent conviction that is a ‘protected conviction’ does not require to be disclosed.  Individuals without existing security clearance will require a standard level Disclosure check completed before employment can commence.  Further information on the different types of convictions that should be disclosed in this application form and which are included in a Standard Disclosure can be found at

    The Scottish Courts and Tribunals Service and the Public and Commercial Services (PCS) Union work in partnership so we have open, collaborative and positive working environments, that make SCTS a great place to work, learn and develop, engaging fully with fair work principles and encouraging membership of our recognised trade union PCS.

CDi – Mike Milligan (Executive Directors overview)

We’re looking for people like you. SCTS is a new and thriving digital place where people from a number of different backgrounds come together to innovate and feel they have the freedom to do their best work.

Come join us. At SCTS, the great ideas you discuss with colleagues have a better than even chance of becoming the great digital court products of the future.  Our services and court user experiences continually need refreshed to allow us to provide the best public service possible. We work hard to do our part in making Scotland a leading digital nation, on all digital matters affecting the Scottish Courts and Tribunal Services the very best of the public sector.

Bring your passion to your job, working in our LABs there is no limit to what you could accomplish. Our set up and structure within CDi offers a modern collaborative work environment that nurtures creativity and encourages innovation.

At the heart of what we do is our focus on understanding the pain points within the service we are trying to improve — the people who will use it. Working with them, you’ll see why the products and service feels intuitive and simple, and why every aspect of CDi’s work is built around a respect for the user’s needs.

Come make an impact with the products you create and the analysis you provide. This understand work leads the architecture team to innovative breakthroughs. Because they’re driven not by what would be easy, but by what would be amazing.


  • 2021 marks my 25th year in the SCTS.  I joined in November 1996, working in Justiciary Office preparing appeal papers sifting and full hearings.  I moved to Edinburgh Sheriff Court in 1999 on promotion and spent the next 14 years working my way round the Civil, Criminal, Cashier and Administration departments gaining experience in a wide variety of roles.  Working in a larger Court like Edinburgh SC gave me opportunities to specialise in particular areas of work, such as clerking sheriff and jury trials, and working as the Sheriff Principal’s appeals clerk.  It also gave me a taste of dealing directly with the public and solicitors at the busy counters in the cashiers and civil departments.

    I was also in the fortunate position to experience working at a small Court in Haddington (total of  6 staff, including the Sheriff) where I spent 2 months intensive training to learn how to clerk a Court, shortly after I started in Edinburgh SC.  This was a big challenge for me at the time, but was invaluable in honing my skills in an environment where you had to understand procedure, and build good relationships with the Sheriff, and the regular Court users such as solicitors and Procurator Fiscals, as you would be working with each of them every day.

    In 2013 I moved to my current department in CDi.  I was able to use my extensive knowledge of Court processes and procedures, and build upon them with an in depth understanding of supporting the case management systems.  4 years ago I was promoted to lead the team I was part of, becoming the Helpdesk Manager.

    To anyone to consider joining the SCTS – it is challenging in the best possible way, and full of opportunities in a wide variety of roles.  There is also the contrast between the old traditions of wigs and gowns which are part of our history, and the great strides we have made in embracing technology to continue to deliver access to justice for the many users of our services.  Of all areas in SCTS, CDi is one of the best places to be to experience

  • I originally joined SCTS CDi in 2017 on a 2 year modern apprenticeship. On completion I joined the team permanently as an Infrastructure Engineer, and recently have been successful in a promotion to Senior Infrastructure Engineer. The helpfulness and support of all of the team has been instrumental in my learning and development, allowing me to get to the position I am in now.

    My role involves making sure that all 2600 devices in the estate and the users that use them keep running smoothly. There are always new and exciting challenges that come with this due to the accelerating pace of change, and introduction of new services throughout the organisation.

  • I have been working within SCTS in various positions over the past 13 years.  I started off in the Criminal Office within Edinburgh Sheriff Court where I completed my SVQ is Summary criminal.  In 2010 I then moved to the IT department now Change and Digital Innovation (CDi) within Saughton House.   Initially starting on the helpdesk as an Executive Officer and eventually moving into the role as PARIS).

    In my time within CDi I have completed two ILM’s in Leadership and Management and Level 3 Certificate in Chartered Institute of Procurement and Supply (CIPS).  This was fully supported and funded by SCTS.

    SCTS also supported my request for flexible working after having my first child in 2017, and I now work a 5 day week condensed into 4 days.  SCTS recognise the importance of a healthy work/life balance.

    SCTS is truly a fantastic place to work and the opportunities of development are always supported.

  • I was enjoying semi-retirement looking at doing some work in the third sector, when I received an approach from a previous Director I had worked for, asking if I was interested in contracting. He thought I’d be a really good fit for a role he had as it was similar to the one I had delivered for him previously. The thought of having to update my 12 year old CV was a bit off putting but I thought it sounded like an “interesting gig” and decided I’d throw my hat in the ring and apply for a future position if it came up. I was interviewed and was successful and started with SCTS as an Infrastructure Consultant doing some Network type works initially.

    I found myself being very frustrated in undertaking the work but not being able to influence the decisions at the correct level within the organisation and I knew I could “make a difference” if afforded the opportunity. So when the permanent position of Infrastructure Manager came up I decided to take the wage hit and throw my hat in the ring once more with a view to being here no more than 18-24 months which clearly never happened and to be honest I’ve never looked back.

    The organisation has seen some huge transformational change and movement towards digital delivery during my time here, no more so in the last 15 months. I still have a job to do, we all do, however I’m now confident we will get there with the ongoing support of the Lord President and the CEO.

    The work we do changes lives and I’m glad to be giving something back to society as I enter my latter working years, I end each day thinking I’m making a difference as does everyone that works in this organisation and I can’t ask for any more than that.

    Come and be part of it, you will be surprised at the opportunity afforded if you are willing to step outside the norm.